FAQ

What is Sailor’s Box?

Sailor’s Box is The World’s Only Sailing and Boating Subscription Box! Our goal is to make your time on the water more enjoyable, safe, stylish, and fun! We provide our subscribers top quality gear, maintenance and replacement items, educational and reference materials, nautical clothing and fashions, and so much more! We actively partner with marine industry leaders to make each box you receive packed with essential products and gear all sailors will appreciate. We even customize your box specifically based on your needs and preferences.


How does it work?

We operate our service through the CrateJoy Marketplace – the best subscription box marketplace on the web where you can find all the best subscription box services, all in one place. We are CrateJoy Powered meaning we have been reviewed by their marketplace curators and are a trusted subscription service. All transactions and billing is done through CrateJoy who uses bank-grade SSL connections and are fully PCI Level-1 Compliant. So you know your personal information is safe.

Once you subscribe to Sailor’s Box you will be entered into the next available subscription box. We operate as a bi-monthly (every other month) subscription service. Meaning you are billed every other month for each bi-monthly box you receive. You can cancel your subscription at anytime, leave public reviews of our service on our CrateJoy Marketplace profile, and even request a refund / replacement of any items you receive. We strive for absolutely perfect customer care for each of our subscribers!

Every Sailor’s Box is hand packaged by a sailor or boater just like you! We are very detailed in our inventory and fulfillment process to ensure you receive everything you should in each box. We use USPS for delivery of every box and use their newest automatic update tracking technology to make sure your package is never lost in the mail, even if we are delivering international or to remote places.


How do you customize my box?

Upon subscribing to Sailor’s Box we send you an email questionnaire that asks you about your sailing location, sailing conditions, vessel type and style, projects you are currently undertaking, interests, preferences, and other basic needs. This questionnaire helps us improve your experience using our service and offers you a completely unique subscription that is tailored specifically for you. You can even update your preferences and needs at any time during your subscription!


Will Sailor’s Box help me manage and maintain my boat?

Yes! Our goal is to ensure every subscriber’s annual needs are met for regular maintenance and management of their vessel. This means your needs for annual engine care, safety replacements, winterizing, hull and sail care, etc are all fulfilled by your continued subscription. This helps you from avoiding issues and keeps every Sailor’s Box subscriber prepared for anything. Avoid getting caught in a tough spot running to the store for something you forgot about, or worse yet, in an emergency situation that you cannot handle. Because your box is customized for you, we always ensure these kinds of preparedness and maintenance goals are specifically tailored to your sailing area, vessel type and style, and similar general needs.


So my box is customized just for me, but will I still receive the featured products and books of the month?

Yes! We get as many subscribers as possible every featured product or book we sponsor! However depending on the product, sometimes limited quantities are available.


I heard about Sailor’s Box through a company you partnered with. How do I get your collaboration product?

We are setting a precedent in the marine industry as a premiere retailer to discover new innovative marine and nautical products. Both from new marine companies, and industry leaders introducing a new product to the market. From useful gear, books and guides, fashion, or novelties. Sailor’s Box and Boat Box are an ideal place to find new marine products that you will use in everyday life, and aboard your boat!

We do collaborate with fashion, clothing, and boating companies to make customized Sailor’s Box gear. Usually this gear is available exclusively in our online store.


Questions?

If you have any additional questions or concerns about billing, delivery, or subscribing feel free to contact us at sailorsbox@gmail.com


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